Data Collection: Unable to reconnect Facebook & Instagram

This incident has been resolved.

Monitoring – Facebook & Instagram Data Restored

We have successfully restored Facebook and Instagram data. No data loss has occurred for Facebook or Instagram accounts.

Note: Instagram Hashtag tracking data is unavailable for the duration of the outage period due to Meta API limitations.

Some social channels still require clients to reconnect them in order to resume data collection.

All currently connected channels are operating normally, and data collection has fully caught up.

We will continue to monitor system performance.

Many thanks for your continued patience.

We are currently monitoring a fix for the issue. Some users may experience delays in data updates, and a small number of accounts may require re-authentication.

We’ll provide further updates as we confirm full resolution.

Many thanks for your patience in the meantime.

We are continuing to work on a fix for this issue.

Status Update: Owned Facebook and Instagram Data Collection

We're currently unable to collect data from owned Facebook and all Instagram accounts due to a restriction on our business portfolio, which has impacted necessary permissions. This issue has been escalated to our Product Partnership team.

Non-owned and public Facebook data continues to function normally.

Once the restriction is lifted, we may need to complete a verification process to restore access. We’ll provide another update when we have more information.

Thank you for your patience.

We are currently experiencing an issue affecting our Data Collection service. Users may be unable to reconnect Facebook and Instagram pages.

Our Engineering Team is actively investigating the issue. Preliminary findings suggest the root cause may be related to Meta’s platform.
We will provide updates as soon as more information becomes available.

Thank you for your patience and understanding.