Outage in Braze

Issues creating cases via the Braze Support Portal

Resolved Major
June 19, 2024 - Started 7 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating an issue preventing some users from raising a ticket via the Braze Support Portal. If you are experiencing issues please raise a ticket by emailing support@braze.com.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/19/2024 07:04PM

The issue preventing some users from raising a ticket via the Braze Support Portal has been resolved.

The Braze Support Portal is now fully operational, and you should be able to raise tickets without any issues.

If you continue to experience any difficulties, please do not hesitate to raise a ticket by emailing support@braze.com.

INVESTIGATING 7 months ago - at 06/19/2024 01:53PM

We are investigating an issue preventing some users from raising a ticket via the Braze Support Portal.

If you are experiencing issues please raise a ticket by emailing support@braze.com.

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