Simulated Phishing Processing Issue

The issue causing simulated phishing emails to remain in queue status has been resolved. Following the deployment of a fix earlier this month, our team has confirmed that phishing emails are now being sent out as expected.

Some residual configuration-related issues may still occur. If you continue to experience any problems, please open a support ticket, and our team will assist on a case-by-case basis.

Thank you for your patience and understanding as we resolved this matter.

We have implemented a workaround for phishing campaigns stuck in the queue and are working towards a permanent solution. For any partners who have not already opened a support ticket reporting their stuck phishing campaigns, please open a ticket and we will apply the workaround. Thank you for your patience as we address this matter.

We have identified an issue with our simulated phishing system that is causing delays in processing emails in the queue. As a result, simulated phishing emails are taking longer than expected to be sent out.

Our team is actively working on a fix and will provide updates as soon as more information is available. We appreciate your patience and understanding as we resolve this matter.