Outage in Breach Secure Now

Issue Deleting or Archiving Inactive Clients

Resolved Minor
September 29, 2025 - Started about 1 month ago - Lasted 16 days
Official incident page

Incident Report

An issue is preventing the deletion or archiving of inactive clients in the portal. When attempting this action as either a Partner Admin or Support Admin, a “Status 400” error is displayed. Our team is actively investigating the issue and will provide updates as more information becomes available. Thank you for your patience.
Components affected
Breach Secure Now User Management

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 10/15/2025 06:41PM

The issue preventing the deletion or archiving of inactive clients has been resolved. Thank you for your patience as we addressed this matter.

MONITORING 27 days ago - at 10/08/2025 03:02PM

We have implemented a permanent fix for the issue that prevented the deletion or archiving of inactive clients in the portal. The fix has been successfully deployed.

Our team is following up with partners who have open support tickets related to this issue. We will continue to monitor the platform to ensure client management remains fully operational.

Thank you for your patience while we worked to resolve this issue.

INVESTIGATING about 1 month ago - at 09/29/2025 09:02PM

An issue is preventing the deletion or archiving of inactive clients in the portal. When attempting this action as either a Partner Admin or Support Admin, a “Status 400” error is displayed.

Our team is actively investigating the issue and will provide updates as more information becomes available. Thank you for your patience.

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