Outage in Breach Secure Now
Billing Report Access for Certain Roles
Resolved MinorIncident Report
Summary AI Generated
Users with specific roles that had billing access enabled were unable to view billing reports in Breach Secure Now's reporting system. Partner Admins and Manager Admins retained normal access to billing reports, and the Operations team provided reports upon request as a workaround. The issue was resolved after approximately 76 days with a fix implementation.
We are currently aware of an issue where users with specific roles that have billing access enabled are still unable to view billing reports as expected.
Our team is actively working to identify and resolve the root cause of this issue.
Workaround:
Partner Admins and Manager Admins are still able to access billing reports normally.
Our Operations team can also assist in providing billing reports upon request.
We apologize for any inconvenience this may cause and appreciate your patience while we work toward a resolution. Further updates will be shared as progress is made.
Components affected
Breach Secure Now ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 04/08/2026 04:20PM
This incident has been resolved.
IDENTIFIED
about 2 months ago - at 03/17/2026 03:41PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 months ago - at 01/22/2026 02:55PM
We are currently aware of an issue where users with specific roles that have billing access enabled are still unable to view billing reports as expected.
Our team is actively working to identify and resolve the root cause of this issue.
Workaround:
Partner Admins and Manager Admins are still able to access billing reports normally.
Our Operations team can also assist in providing billing reports upon request.
We apologize for any inconvenience this may cause and appreciate your patience while we work toward a resolution. Further updates will be shared as progress is made.
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