Brex Outage History

Brex experienced a major outage affecting Quickbooks bank feeds that were connected by Pro Access firms on behalf of their clients. The issue impacted the Partner API and Partner Integrations, preventing proper synchronization of bank data to Quickbooks. The problem was resolved after 2.1 hours with a fix that restored normal bank feed functionality for affected client accounts.

Brex experienced a major incident where users encountered slow loading times and timeouts when accessing activity logs for expenses, bills, users, and cards, as well as the account audit trail. The dashboard was affected while other product features remained operational. The issue was resolved after 10 hours, with activity logs and audit trail pages returning to stable performance.

The Brex dashboard became completely unavailable for 32 minutes, preventing users from accessing the service. The engineering team identified the root cause and implemented a fix to restore full functionality. The incident was resolved and the dashboard returned to normal operation.

Brex experienced a major incident where two-factor authentication was loading significantly slower than normal, affecting user login processes. The authentication system experienced increased latency for 43 minutes before the issue was resolved. The service latency stabilized and returned to normal performance levels.

Brex experienced a major dashboard outage that prevented users from accessing the platform's main interface for 48 minutes. The dashboard became unavailable, impacting users' ability to view account information and perform standard operations. The issue was resolved after the team restored dashboard availability and confirmed the system was functioning normally.

Brex's Bill Pay service experienced an issue where draft bills were displaying in incorrect tabs and duplicate bill payments were appearing on the bills page. The problem affected the Bill Pay component for 23.8 hours before being resolved. The engineering team identified and fixed the underlying issue, then continued monitoring to ensure stability.

Brex experienced a major outage affecting their Dashboard service for 1.3 hours on March 18, 2026. The incident began at 12:24 UTC when the team started investigating the issue, and was fully resolved by 13:40 UTC. The outage impacted users' ability to access dashboard functionality during this period.

Brex experienced a major outage affecting their International Wire functionality within the Bill Pay service for 27 minutes. The incident impacted users' ability to process international wire transfers through the platform. The issue was resolved after investigation and service was fully restored.

Brex experienced a major incident where the sign-in page was loading slowly, affecting the Dashboard component for 55 minutes. The issue was identified and subsequently resolved by the engineering team.

Brex experienced a major service incident where both the dashboard and mobile app failed to load properly. The outage affected users' ability to access the platform through both web and mobile interfaces. The issue was resolved after 11 minutes of investigation.