Outage in Brightly Software

Brightly Support - Emails not being received by support team

Resolved Minor
December 18, 2023 - Started almost 2 years ago - Lasted about 19 hours
Official incident page

Incident Report

We are currently investigating an issue regarding emails not being received by the support team. The impacted email addresses are assetessentialshelp@brightlysoftware.com, events.support@brightlysoftware.com, and stream.support@brightlysoftware.com. If you need to email support for these products, please email support@brightlysoftware.com or call 877-655-3833. We will continue to post updates on this page and appreciate your patience while we resolve this issue.
Components affected
Brightly Software Event Manager Brightly Software Asset Essentials Brightly Software Stream

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/19/2023 06:58PM

The issue regarding client emails not being received by the support team has been resolved. We are now receiving emails sent to assetessentialshelp@brightlysoftware.com, events.support@brightlysoftware.com, and stream.support@brightlysoftware.com. Thank you for your patience as we worked to resolve this issue.

INVESTIGATING almost 2 years ago - at 12/19/2023 12:32AM

We are currently investigating an issue regarding emails not being received by the support team. The impacted email addresses are assetessentialshelp@brightlysoftware.com, events.support@brightlysoftware.com, and stream.support@brightlysoftware.com. If you need to email support for these products, please email support@brightlysoftware.com or call 877-655-3833. We will continue to post updates on this page and appreciate your patience while we resolve this issue.

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