Outage in Brightly Software

Asset Essentials Mobile App - Issues Saving Work Orders

Minor
July 16, 2025 - Started 1 day ago
Official incident page

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Outage Details

Our team is currently investigating a critical issue affecting Android users using Android version 15 who have updated to the latest version of the Asset Essentials mobile app (Version 3.1.11). Specifically, the "Save" button is not appearing, preventing users from saving work orders. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Current work around is to disable any screen locks and rotate device to landscape view. Thank you for your patience! Please contact assetessentialshelp@brightlysoftware.com if you have any questions.
Latest Updates ( sorted recent to last )
INVESTIGATING about 24 hours ago - at 07/16/2025 09:00PM

Current Workarounds for Missing Save Button on Mobile:

*Workaround #1: Rotate the phone to landscape mode and scroll to the bottom. This should make the "Save" button visible.
*Workaround #2: If rotating the phone does not resolve the issue, uninstalling and reinstalling the app will revert it to the previous version where the "Save" button is accessible

We appreciate your patience as we work on a permanent fix.

INVESTIGATING about 24 hours ago - at 07/16/2025 08:39PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 07/16/2025 08:24PM

Our team is currently investigating a critical issue affecting Android users using Android version 15 who have updated to the latest version of the Asset Essentials mobile app (Version 3.1.11). Specifically, the "Save" button is not appearing, preventing users from saving work orders. This is being investigated as our top priority and we will work to have a resolution out as soon as possible.
Current work around is to disable any screen locks and rotate device to landscape view.

Thank you for your patience!
Please contact assetessentialshelp@brightlysoftware.com if you have any questions.

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