Outage in Brightly Software

Event Manager - Delay in receiving Email Notifications

Minor
May 01, 2025 - Started about 16 hours ago
Official incident page

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Outage Details

Our team is investigating an issue where email notifications are not being sent in Event Manager. In the meantime, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.
Components affected
Brightly Software Event Manager
Latest Updates ( sorted recent to last )
INVESTIGATING about 6 hours ago - at 05/02/2025 05:21AM

Our team is still investigating this issue and users continue to receive emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.

INVESTIGATING about 12 hours ago - at 05/01/2025 11:23PM

Our team is continuing to investigate this issue and some users are now receiving emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.

INVESTIGATING about 16 hours ago - at 05/01/2025 07:01PM

Our team is investigating an issue where email notifications are not being sent in Event Manager. In the meantime, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.

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