Outage in Brightly Software
Recurring Room Bookings Work Orders not generating to the Dashboard
Resolved Minor
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Outage Details
Our team is investigating a problem with Recurring Room Bookings Work Orders not appearing on the Dashboard within TheWorxHub. These Work Orders are also not searchable in the Work Order Search tab and can only be found on the Room Bookings Dashboard or within the Room Bookings Search tab.
These Work Orders will be visible on the Room Bookings Dashboard under the All Upcoming section, after clicking into a booked event. To find the In Progress Work Orders, click on the Room Setup/Tear Down tab within the booked event.
We apologize for the inconvenience and will continue to provide updates on this page until the issue is resolved. Thank you for your patience!
Components affected
Brightly Software TheWorxHub - Senior Living Canada Brightly Software TheWorxHub - Senior Living USALatest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/29/2025 09:06PM
This incident has been resolved.
IDENTIFIED
9 days ago - at 05/29/2025 03:36PM
Our team has identified the problem with Recurring Room Booking Work Orders not appearing on the Dashboard within TheWorxHub. The team is working on a fix to allow Recurring Room Booking events to generate. Once this fix has been tested, it will be released. We apologize for the inconvenience and appreciate your patience.
INVESTIGATING
10 days ago - at 05/28/2025 09:54PM
Our team is investigating a problem with Recurring Room Bookings Work Orders not appearing on the Dashboard within TheWorxHub. These Work Orders are also not searchable in the Work Order Search tab and can only be found on the Room Bookings Dashboard or within the Room Bookings Search tab.
These Work Orders will be visible on the Room Bookings Dashboard under the All Upcoming section, after clicking into a booked event. To find the In Progress Work Orders, click on the Room Setup/Tear Down tab within the booked event.
We apologize for the inconvenience and will continue to provide updates on this page until the issue is resolved. Thank you for your patience!
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