Outage in Brightly Software

Asset Essentials - Delay in receiving password reset emails

Resolved Minor
August 01, 2025 - Started 24 days ago - Lasted 10 days
Official incident page

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Outage Details

Our team is currently investigating an issue with receiving password reset emails for Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page.
Components affected
Brightly Software Asset Essentials
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 08/11/2025 02:00PM

This incident has been resolved.

MONITORING 24 days ago - at 08/01/2025 07:48PM

Our team has implemented a fix for this issue and will continue to monitor all systems. If you had previously submitted a password reset, try resetting again to trigger a new reset email. Thank you for your patience!

INVESTIGATING 24 days ago - at 08/01/2025 04:04PM

Our team is currently investigating an issue with receiving password reset emails for Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page.

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