Outage in Brightly Software

Asset Essentials - Error Creating Requests

Resolved Minor
November 20, 2025 - Started 26 days ago - Lasted about 22 hours
Official incident page

Incident Report

We are actively investigating an issue in Asset Essentials that is preventing some users from creating requests. This appears to impact a specific workflow within the application and is not widespread. Our teams are working diligently to identify the root cause and implement a fix. We apologize for the inconvenience and will continue to post updates on this page. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.
Components affected
Brightly Software Asset Essentials

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 11/21/2025 02:32PM

This incident has been resolved.

INVESTIGATING 26 days ago - at 11/20/2025 04:15PM

We are actively investigating an issue in Asset Essentials that is preventing some users from creating requests. This appears to impact a specific workflow within the application and is not widespread. Our teams are working diligently to identify the root cause and implement a fix. We apologize for the inconvenience and will continue to post updates on this page. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.

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