Outage in Brightpearl

Channel Alerts page failing to load

Resolved Minor

December 20, 2022 - Started about 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

Channel Alerts are failing to load at the moment. When attempting to load these pages, you will see a white screen appear and the alerts will not load. We have identified an error in our logs across all accounts experiencing this, and are actively working to solve this issue. We will update here when we have further information, and apologize for any inconvenience this may cause.

Components affected

Brightpearl User Interface (UI)

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 12/20/2022 11:51PM

This issue has been resolved. Channel alerts are loading properly now. We apologize for any inconvenience this issue may have caused.

IDENTIFIED about 3 years ago - at 12/20/2022 07:13PM

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