Outage in Broadvoice

LATAM - ALL CLOUDS - Constraints on access to the platform.

Resolved Minor

July 12, 2024 - Started over 1 year ago - Lasted 10 days
Official incident page

Incident Report

Details: We have become aware of a potential issue slowness on GoContact platform at all LATAM Clouds. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Slowness on GoContact platform Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/22/2024 02:10PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 07/12/2024 11:11PM

Difficulties were identified with the ISP peering, the traffic was shifted away from that peer.

We're still in contact with the ISP.

INVESTIGATING over 1 year ago - at 07/12/2024 10:56PM

Details:
We have become aware of a potential issue slowness on GoContact platform at all LATAM Clouds. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.

Initial Impact Assessment:
Slowness on GoContact platform

Actions Initiated:
- Incident Response Team engaged
- Initial diagnostics commenced

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