E-Signature Errors

The service provider has fixed the issue.

We are still awaiting an update from our service provider. In order to work around this issue, make sure the browser has 3rd party cookies enabled. The default setting in most browsers is for this to be enabled, but if not, enabling that settings resolves this. Additionally, the in-person signature flow can work around the issue, as well as using Firefox browser.

We continue to investigate, but have a potential workaround. The error presents itself as the session being expired within the e-sign window. It seems there may have been a change recently with our provider that requires 3rd party cookies to be enabled. Typically 3rd party cookies are disabled by default in private or incognito browsers. It is possible some users may have this disabled in their browsers using normal browsing sessions as well. If the browser settings are updated to allow 3rd party cookies on the site, the e-sign flow will work as normal.

We're getting reports of errors when attempting to e-sign contracts in the system. We are currently investigating and following up with our service provider. It seems to be sporadic for now, so we suggest to keep trying periodically while we work to get it back to 100%.