Outage in Butler

Increased error rates in extraction results API

Resolved Minor
January 19, 2022 - Started about 3 years ago
Official incident page

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Outage Details

Extraction results endpoint was noticed to erroneously return an empty API response for doc types that underwent a deep train. Root cause has been identified, and a fix is in the process of being deployed
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 01/19/2022 05:27PM

Fix has been deployed

IDENTIFIED about 3 years ago - at 01/19/2022 04:59PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 01/19/2022 04:58PM

Extraction results endpoint was noticed to erroneously return an empty API response for doc types that underwent a deep train. Root cause has been identified, and a fix is in the process of being deployed

Latest Butler outages

Increased error rates in Eve responses - over 1 year ago
Custom Model Extraction Failure - over 2 years ago
Degraded performance while extracting documents - almost 3 years ago
Cloud Provider Outage - about 3 years ago
UI Login Issues - over 3 years ago

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