Outage in Butler

Cloud Provider Outage

Resolved Minor

December 07, 2021 - Started over 4 years ago
Official incident page

Incident Report

Our cloud infrastructure provider is having a major outage and our services have been impacted. We are seeing increased error rates to our extraction API. We are investigating mitigations and workarounds along with monitoring their status.

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Latest Updates ( sorted recent to last )

RESOLVED over 4 years ago - at 12/08/2021 12:14AM

All systems back to operating as normal

MONITORING over 4 years ago - at 12/07/2021 09:07PM

We're seeing decreased error rates, we're monitoring to ensure it continues going down

INVESTIGATING over 4 years ago - at 12/07/2021 06:08PM

Currently noticing highly elevated error rates - causing significant failures in API responses. Investigating mitigations

INVESTIGATING over 4 years ago - at 12/07/2021 05:59PM

Latest Butler outages

Increased error rates in Eve responses - over 2 years ago

Custom Model Extraction Failure - over 3 years ago

Degraded performance while extracting documents - about 4 years ago

Increased error rates in extraction results API - about 4 years ago

UI Login Issues - over 4 years ago

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