Outage in Butler
Cloud Provider Outage
Resolved Minor
December 08, 2021 - Started almost 4 years ago
Official incident page
Official incident page
Incident Report
Our cloud infrastructure provider is having a major outage and our services have been impacted. We are seeing increased error rates to our extraction API. We are investigating mitigations and workarounds along with monitoring their status.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 4 years ago - at 12/08/2021 12:14AM
All systems back to operating as normal
MONITORING
almost 4 years ago - at 12/07/2021 09:07PM
We're seeing decreased error rates, we're monitoring to ensure it continues going down
INVESTIGATING
almost 4 years ago - at 12/07/2021 06:08PM
Currently noticing highly elevated error rates - causing significant failures in API responses. Investigating mitigations
INVESTIGATING
almost 4 years ago - at 12/07/2021 05:59PM
Our cloud infrastructure provider is having a major outage and our services have been impacted. We are seeing increased error rates to our extraction API. We are investigating mitigations and workarounds along with monitoring their status.
Latest Butler outages
Increased error rates in Eve responses - about 2 years ago
Custom Model Extraction Failure - about 3 years ago
Degraded performance while extracting documents - over 3 years ago
Increased error rates in extraction results API - over 3 years ago
UI Login Issues - about 4 years ago
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