Outage in bvoip

Issue with Accounts on UKCLOUD04

Resolved Minor
December 12, 2024 - Started 10 days ago - Lasted about 1 hour

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Outage Details

We have reports of issues with customers based on UKCLOUD04. We are investigating
Components affected
bvoip Cloud PBX Platform
Latest Updates ( sorted recent to last )
10 days ago - at 12/12/2024 10:36AM

We have reports of issues with customers based on UKCLOUD04. We are investigating

10 days ago - at 12/12/2024 10:50AM

We are working with our infrastructure / data center vendor in the UK to investigate what looks like an network level issue

10 days ago - at 12/12/2024 11:07AM

We have confirmed with our vendor all physical infrastructure is working properly and they are now investigating the networking and routing

10 days ago - at 12/12/2024 11:25AM

We are still in a live conference call with our UK infrastructure / data center vendor as they are investigating

10 days ago - at 12/12/2024 11:30AM

We have successfully switched traffic to a secondary connection to the infrastructure in question. All systems are coming back online. We will confirm once it's 100%

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