Outage in bvoip

Chicago Proxy Outage

Resolved Minor
March 20, 2025 - Started about 1 month ago - Lasted 24 minutes

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Outage Details

We received reports from customers in the Chicago region that some Polycom and Cisco devices were not properly connecting. This is due to those devices only having the primary proxy as an option, so they did not fail over automatically to a backup.

We've identified the root cause and the issue should be resolved in the next 10-15 minutes.
Components affected
bvoip SBC Layer
Latest Updates ( sorted recent to last )
about 1 month ago - at 03/20/2025 02:28PM

We received reports from customers in the Chicago region that some Polycom and Cisco devices were not properly connecting. This is due to those devices only having the primary proxy as an option, so they did not fail over automatically to a backup.

We've identified the root cause and the issue should be resolved in the next 10-15 minutes.

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