Outage in Calix

Delayed Response Times in Calix Support Cloud and Issues with CommandIQ Operations

Resolved Major
May 05, 2023 - Started about 2 years ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an issue with delayed response times in Calix Support Cloud and issues with CommandIQ operations impacting US customers. For more details on this issue, please reference the following Community post: https://community.calix.com/s/question/0D54u00009ZnxyqCAB/delayed-response-times-in-calix-support-cloud
Components affected
Calix Support Cloud (calixcloud.calix.com) Calix CommandIQ
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 05/08/2023 07:05PM

This issue has been resolved and the delays in response times for Calix Support Cloud and CommandIQ operations are no longer being seen. A new Trust post will be getting created shortly to track specifically the new issue of enabling/disabling ProtectIQ/ExperienceIQ in Calix Support Cloud and CommandIQ.

INVESTIGATING about 2 years ago - at 05/08/2023 04:44PM

We are currently investigating new reports of issues with enabling/disabling ProtectIQ/ExperienceIQ in CSC. More details can be found via the Community post: https://community.calix.com/s/question/0D54u00009ZnxyqCAB/delayed-response-times-in-calix-support-cloud-and-issues-with-commandiq-operations

MONITORING about 2 years ago - at 05/07/2023 04:28PM

We are continuing to monitor for any further issues. Details on monitoring updates will be provided via the Community post.: https://community.calix.com/s/question/0D54u00009ZnxyqCAB/delayed-response-times-in-calix-support-cloud

MONITORING about 2 years ago - at 05/06/2023 02:25AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 05/05/2023 10:05PM

The investigation into this issue continues at this time. Further details and updates will be provided on the Community post: https://community.calix.com/s/question/0D54u00009ZnxyqCAB/delayed-response-times-in-calix-support-cloud-and-issues-with-commandiq-operations

INVESTIGATING about 2 years ago - at 05/05/2023 06:43PM

We are currently investigating this issue.

MONITORING about 2 years ago - at 05/05/2023 06:27PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 05/05/2023 03:38PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 05/05/2023 03:03PM

We are currently investigating an issue with delayed response times in Calix Support Cloud and issues with CommandIQ operations impacting US customers. For more details on this issue, please reference the following Community post: https://community.calix.com/s/question/0D54u00009ZnxyqCAB/delayed-response-times-in-calix-support-cloud

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