Outage in Calix

Errors returned when changing ProtectIQ or ExperienceIQ settings

Resolved Major
October 26, 2023 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

Calix discovered an issue with the ability to change the configuration related to the containers (ExperienceIQ/ ProtectIQ) using both Mobile Applications (CommandIQ /CommandWorx). Further information can be found in the following Community post: https://community.calix.com/s/feed/0D54u0000A5tRCDCQ2
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/26/2023 06:37PM

This incident has been resolved.

MONITORING almost 2 years ago - at 10/26/2023 05:37PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 10/26/2023 03:56PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 10/26/2023 01:53PM

Calix discovered an issue with the ability to change the configuration related to the containers (ExperienceIQ/ ProtectIQ) using both Mobile Applications (CommandIQ /CommandWorx).

Further information can be found in the following Community post:
https://community.calix.com/s/feed/0D54u0000A5tRCDCQ2

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