Outage in Calix

Calix Telemetry Connectivity Issues

Resolved Major
November 28, 2023 - Started almost 2 years ago - Lasted about 24 hours
Official incident page

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Outage Details

Calix is currently investigating an issue with Calix Telemetry Connectivity servers that may be impacting visibility to client device info and ability to onboard systems. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AApQ79CQF
Components affected
Calix Support Cloud (calixcloud.calix.com) Calix CommandIQ
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/29/2023 07:59PM

This incident has been resolved.

MONITORING almost 2 years ago - at 11/29/2023 06:49PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 11/29/2023 06:03PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/29/2023 03:23PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/29/2023 03:04PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/29/2023 01:01PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/29/2023 11:00AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/29/2023 08:32AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/29/2023 06:34AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/29/2023 04:27AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/29/2023 02:40AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/29/2023 12:21AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/28/2023 10:18PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/28/2023 08:15PM

Calix is currently investigating an issue with Calix Telemetry Connectivity servers that may be impacting visibility to client device info and ability to onboard systems. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AApQ79CQF

Latest Calix outages

Cloud Incident CI-24-35: Product Outage: Calix Cloud >> Cloud Access - 14 days ago
Product Disruption: Calix Service Cloud >> Subscriber Turn up and Troubleshooting (TR-069) - 27 days ago
Product Disruption: Calix Service Cloud >> Telemetry Connection - 2 months ago
Product Disruption: Calix Service Cloud >> Subscriber Landing Page - 3 months ago
Platform Outage: US Calix Cloud - 3 months ago

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