Outage in Calix

Calix systems are unable to connect to Calix Telemetry Service.

Resolved Major

December 15, 2023 - Started over 2 years ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000ADRsMKCQ1

Components affected

Calix Support Cloud (calixcloud.calix.com) Calix CommandIQ

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/15/2023 11:46PM

This incident has been resolved.

MONITORING over 2 years ago - at 12/15/2023 10:28PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 12/15/2023 04:17PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 12/15/2023 02:17PM

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service.
If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform.

For further details and updates on this issue, please see the following Community post:
https://community.calix.com/s/feed/0D54u0000ADRsMKCQ1

Latest Calix outages

Cloud Incident CI-24-35: Product Outage: Calix Cloud >> Cloud Access - 8 months ago

Product Disruption: Calix Service Cloud >> Subscriber Turn up and Troubleshooting (TR-069) - 9 months ago

Product Disruption: Calix Service Cloud >> Telemetry Connection - 10 months ago

Product Disruption: Calix Service Cloud >> Subscriber Landing Page - 11 months ago

Platform Outage: US Calix Cloud - 11 months ago

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