Outage in Calix

Partial Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

Resolved Major
December 16, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000ADRsMKCQ1
Components affected
Calix CommandIQ Calix Support Cloud (calixcloud.calix.com) Calix Deployment Cloud
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/16/2023 07:30PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/16/2023 06:39PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 12/16/2023 05:11PM

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service.
If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform.

For further details and updates on this issue, please see the following Community post:
https://community.calix.com/s/feed/0D54u0000ADRsMKCQ1

Latest Calix outages

Cloud Incident CI-24-35: Product Outage: Calix Cloud >> Cloud Access - 14 days ago
Product Disruption: Calix Service Cloud >> Subscriber Turn up and Troubleshooting (TR-069) - 27 days ago
Product Disruption: Calix Service Cloud >> Telemetry Connection - 2 months ago
Product Disruption: Calix Service Cloud >> Subscriber Landing Page - 3 months ago
Platform Outage: US Calix Cloud - 3 months ago

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