Outage in Calix

Partial Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

Resolved Major
January 17, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AFqpYICQZ
Components affected
Calix Support Cloud (calixcloud.calix.com) Calix CommandIQ Calix Deployment Cloud
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/18/2024 03:22PM

This incident has been resolved.

MONITORING over 1 year ago - at 01/18/2024 02:11PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 01/17/2024 08:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 01/17/2024 03:43PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 01/17/2024 02:20PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 01/17/2024 01:49PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 01/17/2024 01:17PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 01/17/2024 11:32AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 01/17/2024 09:25AM

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service.
If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform.

For further details and updates on this issue, please see the following Community post:

https://community.calix.com/s/feed/0D54u0000AFqpYICQZ

Latest Calix outages

Product Outage: Calix Operations Cloud - 3 months ago
Product Disruption: Calix Service Cloud >> Systems showing Degraded (due to Tr069 connection down) in CSC - 5 months ago
Product Disruption: Calix Service Cloud >> Telemetry Connection - 6 months ago
Product Disruption: Calix Operations Cloud >> Alarming and Email Notifications - 7 months ago
Product Disruption: Calix Engagement Cloud >> Segments and Campaigns - 8 months ago

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