Outage in Calix

Major Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

Resolved Major
January 25, 2024 - Started 11 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AH7pzvCQB
Components affected
Calix Support Cloud (calixcloud.calix.com) Calix CommandIQ Calix Deployment Cloud
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/25/2024 05:57PM

This incident has been resolved.

MONITORING 11 months ago - at 01/25/2024 04:38PM

At this point we have restored all system functionalities for the telemetry connection. We will continue to monitor this issue

INVESTIGATING 11 months ago - at 01/25/2024 03:32PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 01/25/2024 02:15PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 01/25/2024 01:14PM

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service.
If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform.

For further details and updates on this issue, please see the following Community post:
https://community.calix.com/s/feed/0D54u0000AH7pzvCQB

Latest Calix outages

Product Disruption: Calix Service Cloud >> Systems showing Degraded (due to Tr069 connection down) in CSC - 12 days ago
Product Disruption: Calix Service Cloud >> Telemetry Connection - about 2 months ago
Product Disruption: Calix Operations Cloud >> Alarming and Email Notifications - 3 months ago
Product Disruption: Calix Engagement Cloud >> Segments and Campaigns - 4 months ago
Product Disruption: Calix Engagement Cloud >> Segments and Campaigns >> Explore Lenses and Campaigns - 4 months ago

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