Interruption in call routing

Our provider indicates they have implemented and are monitoring a fix. Our tests indicate that calls through our numbers are now being routed correctly and error volume is dropping. We will continue to monitor while the situation resolves.

Our upstream provider continues to attempt to address this issue; we are monitoring and will update as soon as we know more.

One of our upstream telephony providers is investigating an outage in their service. We continue to investigate to verify this is the root cause of issues affecting our customers.

We are experiencing difficulties in Call Routing that we are currently investigating. At this time you may see degraded performance around placing outbound and receiving inbound calls, both through our main CallRail application as well as our Lead Center application