Outage in CallRail

Twilio Issues & Lead Center Outage

Resolved Minor
March 28, 2022 - Started almost 4 years ago - Lasted about 19 hours
Official incident page

Incident Report

We are experiencing issues related to the processing of SMS and Call events due to an upstream issue with our provider, Twilio. Any functionality relying on Call routing/recording, SMS routing, and Lead Center may be impacted by this upstream outage. See https://status.twilio.com/.
Components affected
CallRail Application Dashboard CallRail Call Routing CallRail Call Recording CallRail Lead Center

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 03/28/2022 07:14PM

We are continuing to monitor for any further issues.

MONITORING almost 4 years ago - at 03/28/2022 04:41PM

We are continuing to monitor for any further issues.

MONITORING almost 4 years ago - at 03/28/2022 04:31PM

We are continuing to monitor for any further issues.

MONITORING almost 4 years ago - at 03/28/2022 04:19PM

Twilio has remedied its outage and is waiting on a full recovery of their systems.

We expect any missed CallRail events during this period to begin to processing after resolution from Twilio, although there may be a delay as our application works through a backlogged queue of events.

IDENTIFIED almost 4 years ago - at 03/28/2022 03:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 4 years ago - at 03/28/2022 03:43PM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 03/28/2022 03:39PM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 03/28/2022 03:34PM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 03/28/2022 03:31PM

We are experiencing issues related to the processing of SMS and Call events due to an upstream issue with our provider, Twilio.

Any functionality relying on Call routing/recording, SMS routing, and Lead Center may be impacted by this upstream outage.

See https://status.twilio.com/.

Latest CallRail outages

Outbound calling for Lead Center customers - 3 months ago
Infrastructure outage impacts CallRail services - 3 months ago
Upstream provider failure - 5 months ago
HubSpot integration not sending call recordings - 6 months ago
Call routing issues for Lead Center - 6 months ago

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