Outage in CallRail
Call routing inconsistencies
Resolved MinorIncident Report
We’re aware that a portion of call are not routing and the team is investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 08/11/2023 01:56PM
The issue has been resolved. Calls are continuing to route as expected. Call recordings and call statuses are now up to date.
MONITORING
almost 3 years ago - at 08/11/2023 02:37AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
almost 3 years ago - at 08/11/2023 01:47AM
The issue has been identified. Calls are now routing as expected. Some call recordings and call status' will be resolved once call maintenance is complete.
INVESTIGATING
almost 3 years ago - at 08/11/2023 01:03AM
We have redirected all call handling to our backup data center. The majority of calls are routing correctly. A small number of LeadCenter agents may still be unable to receive calls, and our team continues to investigate this issue.
INVESTIGATING
almost 3 years ago - at 08/11/2023 12:40AM
We are continuing to investigate this issue.
INVESTIGATING
almost 3 years ago - at 08/11/2023 12:33AM
We’re aware that a portion of call are not routing and the team is investigating.
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