Outage in CallRail

Call routing inconsistencies

Resolved Minor
August 11, 2023 - Started over 2 years ago - Lasted about 14 hours
Official incident page

Incident Report

We’re aware that a portion of call are not routing and the team is investigating.
Components affected
CallRail Application Dashboard CallRail Call Routing

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/11/2023 01:56PM

The issue has been resolved. Calls are continuing to route as expected. Call recordings and call statuses are now up to date.

MONITORING over 2 years ago - at 08/11/2023 02:37AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 08/11/2023 01:47AM

The issue has been identified. Calls are now routing as expected. Some call recordings and call status' will be resolved once call maintenance is complete.

INVESTIGATING over 2 years ago - at 08/11/2023 01:03AM

We have redirected all call handling to our backup data center. The majority of calls are routing correctly. A small number of LeadCenter agents may still be unable to receive calls, and our team continues to investigate this issue.

INVESTIGATING over 2 years ago - at 08/11/2023 12:40AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 08/11/2023 12:33AM

We’re aware that a portion of call are not routing and the team is investigating.

Latest CallRail outages

Outbound calling for Lead Center customers - 3 months ago
Infrastructure outage impacts CallRail services - 3 months ago
Upstream provider failure - 5 months ago
HubSpot integration not sending call recordings - 6 months ago
Call routing issues for Lead Center - 6 months ago

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