Outage in CallRail
Investigating Isolated Call Routing Issues
Resolved MinorIncident Report
We're currently investigating call routing failures affecting a small portion of calls. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as we learn more.
Components affected
CallRail Call RoutingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 03/31/2025 05:41PM
This incident has been resolved.
IDENTIFIED
about 1 year ago - at 03/31/2025 04:27PM
We have identified an issue with an upstream vendor that is impacting call routing for some customers. We are actively working with them to mitigate the situation. We sincerely apologize for any disruption this may cause.
INVESTIGATING
about 1 year ago - at 03/31/2025 03:45PM
We're currently investigating call routing failures affecting a small portion of calls. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as we learn more.
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