Outage in Candid Health
Intermittent rules engine failures
Resolved MajorIncident Report
The issue has been identified and a fix is being implemented.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 01/08/2026 02:26PM
We have re-submitted affected claims. Claim submission and the rules engine are functioning normally.
MONITORING
about 2 months ago - at 01/07/2026 04:33PM
A fix has been implemented and claim submissions should be flowing normally. We are remediating all claim submission that failed since approximately 12:00am EST this morning and will ensure they are correctly submitted.
IDENTIFIED
about 2 months ago - at 01/07/2026 02:47PM
The issue has been identified and a fix is being implemented.
Latest Candid Health outages
Issues with Stripe POS Payments - about 22 hours ago
Claim Submission Delays - about 22 hours ago
Rules Engine Slowness - 4 days ago
Bulk action and claim submission slowness - about 1 month ago
Intermittent failures on claim updates and encounters v4 API - about 2 months ago
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