Outage in Candid Health
Claim Submission Delays
Resolved MinorIncident Report
Summary AI Generated
Candid Health experienced claim submission delays for 7.7 hours due to system errors that prevented normal claim processing. The issue affected the Claim Submission component, causing delays in healthcare claim submissions to payers. The problem was resolved by implementing a fix and automatically re-submitting all affected claims with their original configurations.
We are experiencing delays due to errors with claim submission. We have identified the issue and are implementing a fix, and will notify here when all systems are caught up.
Components affected
Candid Health Claim SubmissionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/06/2026 09:19PM
No further disruption has been observed and affected claims have been re-submitted.
MONITORING
about 1 month ago - at 03/06/2026 04:50PM
Candid is currently re-submitting claims affected by this incident using the same configuration (i.e., payer responsibility and frequency code) as the most recent submission. You may also safely re-submit affected claims manually in the Candid app.
MONITORING
about 1 month ago - at 03/06/2026 02:05PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 03/06/2026 01:40PM
We are experiencing delays due to errors with claim submission. We have identified the issue and are implementing a fix, and will notify here when all systems are caught up.
Latest Candid Health outages
Data exports and in-app reporting unavailable - 2 days ago
Some rules engine runs failing - 23 days ago
Financials are taking longer to post to claims than expected - about 1 month ago
Issues with Stripe POS Payments - about 1 month ago
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