Outage in Candid Health
Financials are taking longer to post to claims than expected
Resolved MinorIncident Report
Summary AI Generated
Candid Health experienced a 17.9-hour incident where errors in the ERA processing pipeline caused significant delays in posting financials to claims. The team identified the root cause, implemented a forward fix, and successfully processed all previously affected claims. Normal processing times have been restored.
We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.
Components affected
Candid Health ERA processing pipelineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
30 days ago - at 03/18/2026 08:12AM
This incident has been resolved. A forward fix was implemented and the financials on previously reported claims have been posted successfully. We are back to our normal processing times.
INVESTIGATING
about 1 month ago - at 03/17/2026 02:26PM
We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.
INVESTIGATING
about 1 month ago - at 03/17/2026 02:22PM
We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.
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