Outage in Candid Health
Some rules engine runs failing
Resolved MinorIncident Report
Summary AI Generated
Candid Health experienced failures in their rules engine that prevented claims from progressing beyond "Coded" status, affecting the claim submission process. The issue caused claims to get stuck in processing rather than flowing through the normal submission workflow. The problem was resolved after 1.2 hours by fixing the rules engine and re-submitting all affected claims.
We have identified some rules engine runs that are failing and causing claims to remain in a "Coded" status. We have identified the issue and will re-submit affected claims shortly.
Components affected
Candid Health Claim SubmissionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 03/24/2026 10:42PM
This has been resolved. Claims are flowing normally and all affected claims have been re-submitted.
IDENTIFIED
23 days ago - at 03/24/2026 09:33PM
We have identified some rules engine runs that are failing and causing claims to remain in a "Coded" status. We have identified the issue and will re-submit affected claims shortly.
Latest Candid Health outages
Data exports and in-app reporting unavailable - 2 days ago
Financials are taking longer to post to claims than expected - about 1 month ago
Issues with Stripe POS Payments - about 1 month ago
Claim Submission Delays - about 1 month ago
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