Candid Health experienced a 4.1-hour outage affecting their Reports page, Candid Data Share, and exports API endpoint due to an issue with their third-party analytics provider. The outage prevented users from accessing data exports and in-app reporting functionality. The service was fully restored after the third-party provider issue was resolved, with all data services returning to normal operation.
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The Reports page, Candid Data Share, and exports API are now operational. The issue with our third-party provider has been resolved, and all data services are performing as expected.
We are aware that the Reports page of Candid, as well as Candid Data Share and the exports API endpoint are currently unavailable due to an issue with our third party analytics provider. Our team is working closely with our reporting partner to restore reporting as quickly as possible.
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