Outage in Candid Health
Errors when navigating parts of the Candid app
Resolved MajorIncident Report
Summary AI Generated
The Candid Health app experienced higher-than-normal error rates causing pages to fail loading and actions to display errors. The incident affected the main app functionality for 1.1 hours. The issue was identified and resolved with a fix implementation.
We have identified higher-than-normal error rates on some parts of the Candid app. This would manifest as pages failing to load or actions displaying an error. We have identified the issue and are implementing a fix.
Components affected
Candid Health AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/04/2026 04:52PM
This incident has been resolved.
IDENTIFIED
3 days ago - at 05/04/2026 03:49PM
We have identified higher-than-normal error rates on some parts of the Candid app. This would manifest as pages failing to load or actions displaying an error. We have identified the issue and are implementing a fix.
Latest Candid Health outages
Intermittent app performance degradation - 2 days ago
Intermittent app performance degradation - 3 days ago
error updating eligibility & benefits coverage - 7 days ago
Data exports and in-app reporting unavailable - 23 days ago
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