Outage in Candid Health
In-App Reports Unavailable
Resolved MajorIncident Report
Summary AI Generated
Candid Health's in-app Reports were unavailable for approximately 1.3 hours due to an issue with a third-party vendor. The problem was identified and escalated to the vendor's support team, who worked to resolve it on their end. The vendor resolved the issue and in-app reporting was restored to full functionality.
The root cause has been isolated to an issue with an external vendor. We are in touch with their support team and are awaiting a fix on their end. Next update will be at 1:30 PM PST.
Components affected
Candid Health ReportsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 08/12/2026 09:00PM
Third-party vendor has resolved the issue and in-app reporting is now functional again.
IDENTIFIED
10 days ago - at 08/12/2026 08:44PM
Our vendor is still working to resolve the issue.
IDENTIFIED
10 days ago - at 08/12/2026 07:47PM
The root cause has been isolated to an issue with an external vendor. We are in touch with their support team and are awaiting a fix on their end. Next update will be at 1:30 PM PST.
Latest Candid Health outages
Some User Management Features Unavailable - about 1 month ago
Queue filters/columns not holding after a claim is clicked - about 1 month ago
App performance degradation - about 1 month ago
Reports having issues loading - about 2 months ago
General App Slowness - about 2 months ago
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