Outage in Candid Health
Issues updating patient data and adding tags
Resolved MinorIncident Report
Summary AI Generated
Candid Health experienced an issue where users were unable to add notes to patients and update tags within the app. The problem affected the main application functionality for 3.5 hours. The incident was resolved after implementing a fix that required users to perform a hard refresh to access the updated version of the app.
We have identified an issue with adding notes to patients and updating tags.
Components affected
Candid Health AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 05/14/2026 04:50PM
This incident has been resolved.
MONITORING
14 days ago - at 05/14/2026 01:45PM
A fix has been implemented. Please hard refresh to get the most up to date version of the app.
IDENTIFIED
14 days ago - at 05/14/2026 01:23PM
We have identified an issue with adding notes to patients and updating tags.
Latest Candid Health outages
Intermittent app performance degradation - 23 days ago
Intermittent app performance degradation - 23 days ago
Errors when navigating parts of the Candid app - 24 days ago
error updating eligibility & benefits coverage - 28 days ago
Data exports and in-app reporting unavailable - about 1 month ago
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