Candid Health experienced app slowness affecting some users for approximately 1 hour due to an issue with a third-party provider. The problem caused intermittent failures for actions including signing in and generating API tokens. The third-party provider implemented a fix and the incident was resolved after monitoring confirmed the solution was effective.
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This incident has been resolved.
We are continuing to monitor for any further issues.
The third party provider has implemented a fix and we are monitoring the results.
We're aware of an issue with a third-party provider that is causing slowness and intermittent failures for some actions, including signing in and generating API tokens. Our team is actively engaged with the provider, and we'll post an update as soon as we have more information.
We are aware that some users are experiencing slowness in the app. We are investigating the issue.
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