Outage in Candid Health
General App Slowness
Resolved MinorIncident Report
Summary AI Generated
Candid Health experienced app slowness affecting some users for approximately 1 hour due to an issue with a third-party provider. The problem caused intermittent failures for actions including signing in and generating API tokens. The third-party provider implemented a fix and the incident was resolved after monitoring confirmed the solution was effective.
We are aware that some users are experiencing slowness in the app. We are investigating the issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 06/01/2026 07:21PM
This incident has been resolved.
MONITORING
16 days ago - at 06/01/2026 07:02PM
We are continuing to monitor for any further issues.
MONITORING
16 days ago - at 06/01/2026 07:00PM
The third party provider has implemented a fix and we are monitoring the results.
IDENTIFIED
16 days ago - at 06/01/2026 06:41PM
We're aware of an issue with a third-party provider that is causing slowness and intermittent failures for some actions, including signing in and generating API tokens. Our team is actively engaged with the provider, and we'll post an update as soon as we have more information.
INVESTIGATING
16 days ago - at 06/01/2026 06:23PM
We are aware that some users are experiencing slowness in the app. We are investigating the issue.
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