Outage in Candid Health
ERA Pipeline Delay
Resolved MinorIncident Report
Summary AI Generated
Candid Health's ERA processing pipeline experienced a 5.6-hour delay in processing remits and automatically posting adjudication details to claims. The root cause was identified as processing pipelines hitting a significant backlog, which was resolved by scaling up processing throughput. The backlog was fully cleared and remit posting returned to normal SLAs by 4:44 PM PT on June 25, 2026.
We aware of an issue impacting processing of remits and the subsequent automatic posting of adjudication details to claims. We have identified the root cause and are actively working on a solution. We will share further updates as we have them.
Components affected
Candid Health ERA processing pipelineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/25/2026 11:44PM
The remit backlog has been processed and all remits are now posting within typical SLAs
IDENTIFIED
about 1 month ago - at 06/25/2026 08:38PM
We've determined that the delays resulted from processing pipelines hitting a significant backlog. We've scaled up our processing throughput and expect the backlog to be resolved by 8pm ET.
IDENTIFIED
about 1 month ago - at 06/25/2026 06:14PM
We aware of an issue impacting processing of remits and the subsequent automatic posting of adjudication details to claims. We have identified the root cause and are actively working on a solution. We will share further updates as we have them.
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