Outage in Candid Health
General App Slowness
Resolved MinorIncident Report
Summary AI Generated
Candid Health experienced general app slowness lasting approximately 32 minutes, affecting the Encounters & Coded Encounters APIs and the broader application. The root cause was isolated to rule runs and other asynchronous actions. A fix was implemented and the incident was resolved, with asynchronous jobs expected to catch up shortly after.
We have received reports of general app slowness and are investigating
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/02/2026 02:55PM
This incident has been resolved.
MONITORING
about 1 month ago - at 07/02/2026 02:39PM
We identified the cause of the slowness and it was restricted to only rule runs and other asynchronous actions. We have implemented a fix and are monitoring. Rule runs and asynchronous jobs should catch up shortly.
INVESTIGATING
about 1 month ago - at 07/02/2026 02:23PM
We have received reports of general app slowness and are investigating
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