Outage in Canva

Download issues for designs with uploaded images

Resolved Major

January 28, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Some users may experience download issues with designs that include uploaded photos or image files.

Components affected

Canva Design Downloads / Sharing

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 01/29/2026 12:21AM

Thank you for your patience and understanding.

As a workaround, you can try the following steps:
- Remove the affected image from your design
- Re-add the image to the design
- Re-apply any photo edits
- Try downloading again

IDENTIFIED 4 days ago - at 01/28/2026 10:18PM

Some users may experience download issues with designs that include uploaded photos or image files.

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