Outage in Canva

Media uploads failing for some users

Resolved Major

March 12, 2026 - Started about 2 hours ago - Lasted 23 minutes
Official incident page

Incident Report

Summary AI Generated

Canva experienced a major incident where media uploads failed for some users, who encountered error messages stating files could not be uploaded due to potential connectivity or server issues. Users reported being unable to upload any images or media to the platform. The incident was resolved after 23 minutes of investigation and mitigation efforts.

Media uploads may be failing for some users. Users may experience the following error message: "We were unable to upload {{file}}. You might me logged out, offline or Canva's servers are unreachable.

Components affected

Canva Image Uploads

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Latest Updates ( sorted recent to last )

RESOLVED about 1 hour ago - at 03/12/2026 04:53AM

This incident is now mitigated. Thank you for your patience and understanding.

INVESTIGATING about 2 hours ago - at 03/12/2026 04:34AM

Media uploads may be failing for some users.
Users may experience the following error message:
"We were unable to upload {{file}}. You might be logged out, offline or Canva's servers are unreachable."
We are currently investigating and working to mitigate the issue.

INVESTIGATING about 2 hours ago - at 03/12/2026 04:33AM

Media uploads may be failing for some users.
Users may experience the following error message:
"We were unable to upload {{file}}. You might me logged out, offline or Canva's servers are unreachable.

Latest Canva outages

Users may experience a 503 error message when accessing canva.com. - about 7 hours ago

Download issues for designs with uploaded images - about 1 month ago

Canva apps appears to be in black/grey background - about 1 month ago

Apps Creation Issue - about 2 months ago

Users may experience issues with Logging in/Signing up. - 2 months ago

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