Outage in Canva
Users may experience issues opening new and existing designs
Resolved MajorIncident Report
Summary AI Generated
Canva experienced a major incident where users were unable to open both new and existing designs, affecting the core View Designs and Edit Designs functionality. The issue persisted for 5.5 hours while engineers investigated and worked on a resolution. The incident was successfully mitigated and then fully resolved after a monitoring period to ensure stable operations.
Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 24 hours ago - at 04/13/2026 05:56AM
This incident is now resolved. Thank you for your patience and understanding.
MONITORING
1 day ago - at 04/13/2026 12:51AM
The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.
INVESTIGATING
1 day ago - at 04/13/2026 12:33AM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 04/13/2026 12:32AM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 04/13/2026 12:28AM
Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.
source IsDown
Canva service outage affecting file accessibility
Reports started 9 minutes before official outage was reported
Users report inability to open, save, or download files across multiple devices. Files show as 'download shell' instead of opening.
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