Canva experienced a major incident where users were unable to open both new and existing designs, affecting the core View Designs and Edit Designs functionality. The issue persisted for 5.5 hours while engineers investigated and worked on a resolution. The incident was successfully mitigated and then fully resolved after a monitoring period to ensure stable operations.
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Start Free TrialThis incident is now resolved. Thank you for your patience and understanding.
The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.
Users report inability to open, save, or download files across multiple devices. Files show as 'download shell' instead of opening.
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