Outage in Canva
Users are having issues accessing designs
Resolved MinorIncident Report
Summary AI Generated
Canva users experienced widespread issues accessing their designs, with users reporting 404 "project not found" errors when trying to open existing projects, create new ones, or access templates. The incident affected the View Designs component for 41 minutes, preventing users from accessing their saved work including presentations and other projects. Engineers investigated and mitigated the issue, with full resolution confirmed after monitoring showed design access had stabilized.
Users are having issues accessing designs. Our engineers are urgently investigating the issue.
Components affected
Canva View DesignsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 04/23/2026 12:28AM
This incident is resolved. Thank you for patience and understanding.
MONITORING
about 7 hours ago - at 04/22/2026 11:59PM
The incident is now mitigated. We will continue to monitor and resolve after confirming accessing designs are stable.
INVESTIGATING
about 7 hours ago - at 04/22/2026 11:48PM
Users are having issues accessing designs. Our engineers are urgently investigating the issue.
source IsDown
Service outage causing 404 errors
Reports started 5 minutes before official outage was reported
Users report unable to load projects; recurring '404 Not Found' errors when accessing existing projects and templates.
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