Canva users experienced widespread issues accessing their designs, with users reporting 404 "project not found" errors when trying to open existing projects, create new ones, or access templates. The incident affected the View Designs component for 41 minutes, preventing users from accessing their saved work including presentations and other projects. Engineers investigated and mitigated the issue, with full resolution confirmed after monitoring showed design access had stabilized.
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This incident is resolved. Thank you for patience and understanding.
The incident is now mitigated. We will continue to monitor and resolve after confirming accessing designs are stable.
Users are having issues accessing designs. Our engineers are urgently investigating the issue.
Users report unable to load projects; recurring '404 Not Found' errors when accessing existing projects and templates.
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