Outage in Canva
Some users are experiencing issues with AI image and video generation
Resolved MajorIncident Report
Summary AI Generated
Canva experienced a major service incident where some users were unable to generate AI images and videos across multiple features including Magic Media, Elements tab, Dreamlab, Image to Video, and AI Video Effects. The issue affected various AI-powered content generation tools within the platform for approximately 24.6 hours. Engineers identified the root cause and successfully resolved the incident, restoring full functionality to all affected AI features.
Some users may have issues with:
- Generating AI images in Magic Media
- Generating AI images in the Elements tab
- Generating images with Dreamlab
- Generating videos with Image to Video
- Using AI Video Effects
Our engineers have identified the issue and are working to resolve it.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 04/09/2026 09:54AM
This incident is now resolved. Thank you for your patience and understanding.
IDENTIFIED
22 days ago - at 04/08/2026 10:46AM
Some users may have issues with:
- Generating videos with Image to Video
- Using AI Video Effects
Our engineers have identified the issue and are working to resolve it.
IDENTIFIED
22 days ago - at 04/08/2026 09:23AM
Some users may have issues with:
- Generating AI images in Magic Media
- Generating AI images in the Elements tab
- Generating images with Dreamlab
- Generating videos with Image to Video
- Using AI Video Effects
Our engineers have identified the issue and are working to resolve it.
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