Outage in Canva
Some users may have issues with payments in Canva
Resolved MajorIncident Report
Summary AI Generated
Canva experienced a major incident lasting approximately 1.1 hours in which users were unable to use subscriptions, billing, and payment features. The issue was identified and a fix was implemented within roughly 30 minutes of the initial report. The incident was fully resolved shortly after the fix was deployed.
Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
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Latest Updates ( sorted recent to last )
RESOLVED
42 minutes ago - at 07/31/2026 07:58PM
This incident has been resolved.
MONITORING
about 1 hour ago - at 07/31/2026 07:24PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 hours ago - at 07/31/2026 07:02PM
We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.
INVESTIGATING
about 2 hours ago - at 07/31/2026 06:55PM
Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
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