Outage in Capsule

Gmail Add-on Delayed Storage of Messages

Resolved Minor
October 11, 2019 - Started about 6 years ago
Official incident page

Incident Report

Some users of our Gmail Add-on may be experiencing delays between messages being received in Gmail and stored in Capsule. We are currently investigating and will provide an update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED about 6 years ago - at 10/11/2019 08:23AM

The backlog of messages has now cleared and new messages should be store without delay.

Apologies for this disruption in your day. We'll be seeing what mechanisms we can put in place to avoid this in the future.

MONITORING about 6 years ago - at 10/11/2019 07:43AM

We have identified the cause of the delayed message storage and mitigated it.

No messages have been lost during this incident but a backlog has accumulated.

Messages are now processing at normal speed and we expect to be caught up soon.

We'll continue to monitor and provide an update once it has cleared.

INVESTIGATING about 6 years ago - at 10/11/2019 07:25AM

Some users of our Gmail Add-on may be experiencing delays between messages being received in Gmail and stored in Capsule.

We are currently investigating and will provide an update shortly.

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