Outage in Carbonite

Zix Encryption Services - ZixPortal reportedly giving "Invalid Request" Error Message

Resolved Minor
September 04, 2025 - Started about 19 hours ago - Lasted about 19 hours
Official incident page

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Outage Details

Zix Encryption Services - ZixPortal is currently experiencing an issue with some of the ZixPortals giving an "Invalid Request" when attempting to login. Reported symptoms are page not loading or logins are reset. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3773762
Latest Updates ( sorted recent to last )
RESOLVED 19 minutes ago - at 09/05/2025 05:13PM

Zix Encryption Services - ZixPortal services experienced intermittent issues with resetting logins and displaying "Invalid Request" error messages. This incident is now considered resolved.

We appreciated your patience while we worked on the issue.

Tracking Number: IM3773762

MONITORING about 6 hours ago - at 09/05/2025 11:28AM

Zix Encryption Services - ZixPortal services experienced intermittent issues with resetting logins and displaying "Invalid Request" error messages. Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3773762

INVESTIGATING about 19 hours ago - at 09/04/2025 10:18PM

Zix Encryption Services - ZixPortal is currently experiencing an issue with some of the ZixPortals giving an "Invalid Request" when attempting to login. Reported symptoms are page not loading or logins are reset. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3773762

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