Outage in Carbonite
Unable to access the GSM console from Secure Cloud
Resolved MinorIncident Report
We are currently investigating an issue in which the SSO/log in option to the Webroot GSM console is failing from our platform. We apologize for this as we work through this issue.
Event ID: IM3786822
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 09/24/2025 07:52PM
We have resolve the access issue for Secure Cloud customers. We apologize for any inconvenience this may have caused.
Event ID: IM3786822
INVESTIGATING
25 days ago - at 09/24/2025 01:51PM
We are currently investigating an issue in which the SSO/log in option to the Webroot GSM console is failing from our platform. We apologize for this as we work through this issue.
Event ID: IM3786822
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